Returns & Exchanges

Due to the perishable nature of our Cornish food products, we offer a dedicated satisfaction guarantee to ensure your order arrives in perfect condition. If you encounter any issues with your delivery, please contact our support team within 24 hours of receipt.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your perishable items.

• 2.
  Provide Evidence

  Attach clear photographs of the packaging and the specific products if they have arrived damaged or do not meet our quality standards.

• 3.
  Review Process

  Our team will review your claim within 48 hours to determine if a replacement or a refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.